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44 B M & T ••• January/February 2024 ••• www.blackmeetingsandtourism.com C A R I B B E A N C O R N E R CHIEF CONFERENCE: PIONEERING THE FUTURE OF CARIBBEAN HOSPITALITY CHTA President Nicola Madden-Greig, OD during the Opening Session The Caribbean Hospitality Industry Exchange Forum (CHIEF), hosted by the Caribbean Hotel and Tourism Association (CHTA) during December in Miami, concluded with resounding success, unveiling a roadmap for the future of the hospitality industry. During the opening session, CHTA President Nicola Madden-Greig, OD, shared an ambitious vision for the future of Caribbean hospitality. Underscoring the conference's theme, "A New Era of Tourism: Balancing Tradition, Technology and Community", she highlighted encouraging industry statistics. Despite a global downturn in inbound tourism, the Caribbean is surpassing the trend with a 17% increase. However, Madden-Greig acknowl- edged there remain challenges, particularly in air connectivity and high costs, which could impede the industry's continued growth. "We want to look at the next level of Caribbean tourism, taking it beyond recovery, beyond growth, and into the strato- sphere. Our goal is to learn about how destinations have suc- ceeded in recovery, the best practices, and how we can share those insights for us all to move in that direction. We must con- tinue to have seamless collaboration and coordination with both industry and government and with each other to reach new heights," Madden-Greig remarked. During the conference, industry leaders, innovators, hospi- tality professionals and influencers passionately explored cru- cial themes shaping the sector. These topics included navigating a rapidly evolving landscape due to technology innovations, increasing air connectivity, advancing responsible tourism prac- tices, fostering collaborations, and prioritizing people develop- ment. TECH INFLUENCE: The transformative impact of technology on the hospitality landscape was a recurring theme. Discussions examined how artificial intelligence, contactless experiences, and data-driven insights are shaping the future of guest services and operational efficiency. Maintaining the irreplaceable human touchpoints of a skilled workforce was also emphasized. AIR CONNECTIVITY: Acknowledging the importance of seamless travel experi- ences, the conference examined the significance of air connec- tivity. Conversations revolved around multi-destination travel, expanding routes from existing and emerging markets, and seeking affordable fares. RESPONSIBLE TOURISM: Sustainability in tourism was another focus at the confer- ence with delegates hearing from the Foundation for Environmental Education, one of the world's largest environ- mental education organizations; Fauna & Flora, the world's first environmental conservation organization; and Re:wild, which protects and restores the wild, among other activities. Attendees discussed best practices at the property level and regional actions that must be taken to ensure the hospitality industry remains a steward of the environment. BUSINESS PARTNERSHIPS: Conference delegates explored strategies to establish robust business relationships and foster entrepreneurship, ensuring tourism revenue benefits local economies. Collaborative efforts and partnerships were spotlighted as essential tools to enhance the economic impact of tourism. PEOPLE DEVELOPMENT: Recognizing the pivotal role of human capital in the indus- try, the conference explored strategies for personnel develop- ment. Sessions focused on nurturing talent, promoting leader- ship, and fostering inclusive environments within the hospitali- ty workforce. AUTHENTIC CULTURAL EXPERIENCES: Participants explored avenues for delivering authentic cul- tural experiences to visitors, celebrating the Caribbean's rich diversity and heritage. Discussions highlighted wellness initia- tives and themed festivals for cultural immersion. Emphasis was placed on the importance of local traditions, creative arts, and cuisines to create a more immersive and memorable guest experience. A highlight of the event was a live performance from St. Lucia soca artist Ezra "D'FunMachine" Augustin – a CHIEF Conference first!\ "Attending CHIEF for the first time, I found the experience insightful. Each of the engaging topics covered were relevant for both the industry and the region. I look forward to going back next year," commented Mariela Gomez Meza, Marketing