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August 10 - August 31, 2015 7 Working World l WorkingWorld.com TELEMARKETERS!!! Full Time and Part Time Available Salary + Commission + Daily CASH Bonuses! *Sign On Bonus* (Call For Details) $$$ Top Agents Earn Over $1,000 Per Week! $$$ Great Way to Make Lots of Money Fast! West LA/Culver City Location Home Improvement Company looking for people with ANY telemarketing and canvassing experience. 310-645-8080 or 800-615-7737 $$$ $$$ contemplative, annoyed • For vocal cue and body language changes • Watch for changes and correlations between words/vocal/ body to establish base line responses In addition to paying close attention to what the other is saying, become an expert at listening to what is not being said in your rapport building discussion. There are two specific situations to be aware of: the one word answers, and intentional omissions and avoidance. If you're asking powerful questions and all you're getting back is one word answers, odds are you're going down a track that the other person is not interested in pursuing. In addition to single words answers, it is not unusual for the other person to provide partial answers as they omit the details in an attempt to avoid complete disclosure. In many cases, the omitted information is exactly what you want to learn, but they are not yet comfortable sharing. Make a quick mental note and find a way to come back to that point later in the discussion. Caution Rapport building should never feel like an interrogation. Remember that your objective is to get to know as much about them by letting them know and feel that you care about what is in their best interest. L - LEARN Learning how to build rapport is about trying things, watching and listening, observing the end result and learning from it so that you adjust your approach the next time. There's no one right way, or a magic process to building rapport so it is important to learn what works for you and the situations you work in. Become an ACTIVE student of rapport building: • Learn what works for you with different people and different situations • Become more aware of how others react to you • Try new approaches when encountering roadblocks • After each attempt at rapport building do a critical assessment • Watch how others build rapport Less than one month after Emily began focusing on removing the WALL with her team, people who were distant became engaged both personally and professionally, and overall team performance began to improve. Become a student of building rapport and over time you will see your ability to generate rapport will develop quickly and your success rate skyrocket. ABOUT THE AUTHOR: Mark A. Vickers is a Certified Professional Coach, a Gitomer Certified Advisor, and Certified World Class Speaking Coach. Mark is a communications consultant focused on helping you and your organization achieve Excellence through improved communication and speaking skills. He is known for creating and delivering specialized and innovative programs to help his clients. For more information about Mark and his workshops, consulting, certification programs, please visit: speakingisselling.com. APPOINTMENT SETTERS NEEDED FOR LEADING HOME IMPROVEMENT COMPANY • Los Angeles • Looking for EXPERIENCED telemarketers and canvassers to schedule appointments over the phone and in the field Earn $1000+ Weekly. PT and FT Available • Daily, Weekly and Monthly Bonuses • • Spiffs on Every Deal • • Close Deals and Move up • • Paid Training • • All sales experience considered • Call us today and start tomorrow! (213) 985-6273 JOB OPPORTUNITIES