Issue link: https://digital.copcomm.com/i/4904
32 MESSAGING NEWS SEPTEMBER 2009 F letcher Allen Health Care serves as a regional refer- ral center—providing advanced care to approxi- mately 1 million people in Vermont and northern New York—and as a community hospital for approximately 150,000 residents in Chittenden and Grand Isle counties. As Vermont's only academic medical center, Fletcher Allen's mission is to improve the health of the people it serves by integrating patient care, education and research in a caring environment. The Challenge Managing patient records at any healthcare facility is mis- sion critical. With more than 30 patient care sites and 100 outreach clinics, programs and services through its service region, employees at Fletcher Allen depend on email as an important means of communication. "As a hospital, many people feel we have to keep email messages forever," says David Haber, senior systems en- gineer at Fletcher Allen. "Some retention is required by regulations, such as HIPAA, while many are kept for the users' own use. They feel it is good to have and to keep—to recall patient information or for billing or insurance issues that may arise." C2C Diagnoses and Treats What's Ailing the Email System at Fletcher Allen Heath Care 32 MESSAGING NEWS DECEMBER 2008 32 MESSAGING NEWS NOVEMBER/DECEMBER 2009 MAKING THE CASE Real World Solutions from People in the Trenches