Issue link: https://digital.copcomm.com/i/22095
CONTENTS C O V E R S T O RY 39 If you’re looking for a destination that’s brimming with history, buzzing with cultural and entertainment attractions and conveniently close to some of the largest U.S. population centers, you’re bound to find someplace that fits the bill in the African-American Guide to Meetings, Incentives&Traveling in theNortheast By Sonya Stinson 53 Each year BM&T offers our annual review of the progress and success of those Blacks who continue to make significant contributions to our industry. The Most Influential African-Americans in Meetings/- TourismIndustry is guaranteed to make you proud. By Gloria M. Herbert BLACK MEETINGS & TOURISM VOLUME 17, ISSUE 11, NOVEMBER/DECEMBER 2010 D E PA RTMENT S F E AT U R E S 19 As the economy hints at making a rebound,markets are becomingmore competitive.Your readers’customers are cautiously beginning to spend their tightly held dol- lars, and many companies are realizing that simply re- establishing their previous customer relationships isn’t enough. Everybody Sells! Transforming Exceptional Service IntoRevenueGrowth tells the whole story. By Walt Zeglinski 5 Calendar of Events 6 Newsmakers 8 Arts & Entertainment 19 How To Reduce Your Meeting Expenses: Cutting Costs While Maintaining Quality Meetings explores easy and creative ways to keep your costs minimal. 10 InThe News 12 Museum Notes 13 Speaking of People 14 Hotel Happenings 16 Canadian Connection 18 Gateway to Hospitality 20 Fam Report #1 –Virginia Beach 32 Fam Report #2 – San Diego 33 Caribbean Corner 34 Conference Report – Puerto Rico 36 Site Review #1 – Mazatlan 50 Cruise News 51 Historically Speaking 52 Pacesetters – Phillip Hill 66 Site Review #2 – San Jose 68 From the Motherland 69 Travel Data AREA GUIDES 21 Meeting planners are faced with many choices when it comes hosting their event, from super luxurious hotels to exotic venues. When you are looking to book your next big function, look no further than the amazing facilities profiled in Convention Center Review By Doswell Ingram Liberty Bell Photo Credit: Philadelphia CVB Black Meetings & Tourism November/December 2010: www.blackmeetingsandtourism.com 3 70 Oakland 71 Tennessee 74 Ohio 75 Baton Rouge 77 Trinidad & Tobago