Issue link: https://digital.copcomm.com/i/1476179
B M & T ••• July/August 2022 ••• www.blackmeetingsandtourism.com 14 Disney takes great pride in mandating thorough training of all of its employees. Disney seems to have perfected the art of employee retention and good employee morale as well. The average tenure of Disney employees is over 25 years. Javier Moreno Rojas is a long tenured Disney employee who is also a beneficiary of Disney's intense training and employee retention programs. He is the current SVP of Sales, Services and Events at Walt Disney World Orlando, but started with Disney in Europe as a young man in an entry level position. Mr. Rojas is a recent transplant from Disney Paris to Disney World. He brings with him a global perspective of how important inclusivity is to Disney. He also speaks Spanish, French and Italian in addition to English. Mr. Rojas believes in using the approach of a good listener. Someone who hears what the client wants and tries to satisfy those needs using compassion as his guiding force. Mr. Rojas believes that the best practices used by Disney to train and retain its employees is one of the key ingredients need- ed to create "The Magic" that Disney is known for. As SVP of Sales, Mr. Rojas is a staunch supporter of Disney coordinators listening to the client's needs first by gathering all of the information necessary to insure a successful event. Disney adheres to a philosophy that the more services it can offer the better Disney is able to guar- antee that the event will be a suc- cess. Disney World offers a la carte or customized services. Disney and its partners have the capability to organize and build out Trade Show booths, cater events, provide and manage audio-visual equipment, provide concierge services, and free Wi- Fi, full service business center, and high capacity internet con- nectivity. Fitness centers, swim- ming pools, Salon & Spa services are also available. A full outdoor theater is available as well. Disney offers a training pro- gram in its best business practices used to create "The Magic" throughout the Disney family of businesses. Disney can provide an organization with the tools and knowledge required to replicate the Disney success at employee retention and customer satisfaction. To learn more about how Disney can help you infuse a little "Magic" into your organiza- tion, please call (321) 939-7252 or go to DisneyMeetings.com/Disneyworld .