Issue link: https://digital.copcomm.com/i/546222
July 20 - August 10, 2015 7 Working World l WorkingWorld.com TELEMARKETERS!!! Full Time and Part Time Available Salary + Commission + Daily CASH Bonuses! *Sign On Bonus* (Call For Details) $$$ Top Agents Earn Over $1,000 Per Week! $$$ Great Way to Make Lots of Money Fast! West LA/Culver City Location Home Improvement Company looking for people with ANY telemarketing and canvassing experience. 310-645-8080 or 800-615-7737 $$$ $$$ confidence. It's the same when you deal with your end users. Even when you're just working on the phone, the way you carry yourself comes through in your voice. Plus, it feels good! 5. BE A GOOD LISTENER Remember, being a good listener means you listen more than you talk and when you do talk, ask questions. To quote the late Dr. Stephen Covey in The Seven Habits of Highly Effective People, "Listen with the intent to understand, not just to respond." 6. FOLLOW THROUGH If you say you're going to do something, do it. If you can't complete it as promised, be sure to communicate with your end user so he or she knows what's happening. When you don't communicate, your end users fill in the blank—and it's usually not good! 7. CLEAN UP AFTER YOURSELF If your work involves visiting customers or end user's offices or personal spaces, be sure to clean up after yourself. Like many of the other traits mentioned, this is about treating your end users with respect. 8. DO GOOD Get involved in your community. Help other people. The act of helping others becomes a way of life and it shows up in all of our interactions, whether at work or elsewhere. Plus, it gives you something to talk about! Don't misunderstand the concept of creating a human bond with your customers or end users. It doesn't mean that you should attempt to create a deep and personal friendship. It's more along the lines of what happens when one person performs a simple act of kindness for another, even between two strangers. Most of the time such an act does not lead to a lasting friendship, but it does create a good feeling between the two people. It's the opposite of a perception of indifference. Additionally, it can have a ripple effect as both people share their good feeling with others. It's crazy to think about, but the simple act of caring and kindness today as part of your job in IT could change the world tomorrow. ABOUT THE AUTHOR Don R. Crawley is an IT customer service expert who helps IT and other technical staff members master customer service skills. He is an internationally known public speaker and author of The Compassionate Geek: How Engineers, IT Pros and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service. With more than four decades of experience in workplace technology and automation, he is dedicated to helping IT and other technical staff master the art of customer service and communication. Don blogs at www. compassionategeek.com. APPOINTMENT SETTERS NEEDED FOR LEADING HOME IMPROVEMENT COMPANY • Los Angeles • Looking for EXPERIENCED telemarketers and canvassers to schedule appointments over the phone and in the field Earn $1000+ Weekly. PT and FT Available • Daily, Weekly and Monthly Bonuses • • Spiffs on Every Deal • • Close Deals and Move up • • Paid Training • • All sales experience considered • Call us today and start tomorrow! (213)296-9761 JOB OPPORTUNITIES