Spring 2018

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PATRONS | Spring 2018 9 PROGRESS NOTES Torrance Memorial Medical Center has earned a 5-Star Overall Hospital Star Rating—the highest possible rating—from the Centers for Medicare and Medicaid Services (CMS) Hospital Compare program. Torrance Memorial is among 8% of hospitals in California and 9% nationwide to achieve a 5-Star Rating in 2017. Additionally, Torrance Memorial earned a 4-Star Rating from the CMS Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey, which singles out how patients rate their hospital experience in 32 key categories ranging from communication with staff to responsiveness to overall experience. e combined 5-Star/4-Star ranking makes Torrance Memorial one of only two hospitals in the Los Angeles area, and among 5% in the state, to have achieved this combined rating. e Leapfrog Group, a Washington D.C.-based organization aiming to improve health care quality and safety for consumers, announced in April that Torrance Memorial was one of 750 hospitals for spring 2018 to be awarded an "A" for its efforts in protecting patients from harm and meeting the highest safety standards in the United States. Developed under the guidance of an expert panel, the Leapfrog Hospital Safety Grade uses 27 measures of publicly available hospital safety data to assign grades to approximately 2,500 U.S. hospitals twice per year. Blue Cross Blue Shield has recognized Torrance Memorial Medical Center with a Blue Distinction® Center for Bariatric Surgery designation, as part of the Blue Distinction Specialty Care program. Blue Distinction Centers are nationally designated health care facilities that show expertise in delivering improved patient safety and better health outcomes, based on objective measures that were developed with input from the medical community. Torrance Memorial Home Health was granted HomeCare Elite status for the fourth consecutive year from DecisionHealth, which annually identifies the top 25% of home health agencies in the country. Agencies are judged on publicly reported Medicare data, including quality of care, patient experience and financial performance. e entire list of HomeCare Elite agencies can be downloaded by visiting the ABILITY Network website at homecare-elite. OVERALL 5-STAR RATING BARIATRIC PROGRAM RECOGNIZED AS A BLUE DISTINCTION® CENTER TORRANCE MEMORIAL HOME HEALTH EARNS ELITE AWARD FOR FOURTH STRAIGHT YEAR Torrance Memorial Repeats "A" Grade for Patient Safety For more informa on about Torrance Memorial Home Health and Hospice, call 310-784-3751. To view CMS Hospital Compare results, visit To see the full grade details, and to access pa ent ps for staying safe in the hospital, visit and follow Leapfrog Hospital Safety Grade on Twi er and Facebook. PATRONS | Spring 2018 9 "BEST OF THE BEACH" For the seventh year, the SouthBay community has named Torrance Memorial "Best Hospital" in the Beach magazine and Easy Reader survey. More than 3,000 readers participated in the "Best of the Beach" 2018 annual readers' poll. To view all of the winners, visit A

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