Winter 2017

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PATRONS | Winter 2017 12 PROGRESS NOTES Torrance Memorial Makes the Honor Roll Torrance Memorial is one of only six hospitals in Los Angeles County to have earned a prestigious four-star rating for patient experience from e Centers for Medicare and Medicaid Services (CMS). e rating places it in the top 10% of hospitals in Southern California. Each quarter CMS issues summary star ratings to more than 3,400 eligible hospitals nationwide, based on positive responses from former patients to Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey questions. Torrance Memorial earned a 4-star rating for the first time this past April. e survey time period for the current quarterly star ratings is for discharges October 2015 to September 2016. Recognized For Cardiac Care Torrance Memorial Medical Center's Lundquist Lurie Cardiovascular Institute received the Get With e GuidelinesĀ® Heart Failure Gold Plus Quality Achievement Award, Resuscitation Gold Quality Achievement Award and Stroke Silver Plus Quality Achievement Award. e honors recognize implementation of specific quality improvement measures outlined by the American Heart Association for the treatment of patients who have or are experiencing heart failure, in-hospital cardiac arrest and stroke. ese measures include evaluation of the patient, proper use of medications and following protocols for patient care. Torrance Memorial also received the association's Target: Heart Failure SM and Target: Stroke SM Honor Rolls. ese initiatives provide hospitals with educational tools, prevention programs and treatment guidelines designed to reduce the risk of stroke and heart failure patients being readmitted to the hospital. Top Placement Among Nursing Employers, the web's leading career site for nurses, has recognized Torrance Memorial Medical Center as one of the best hospitals in California for nurses to work. During the past two years, has collected more than 1,854 reviews by nurses at 314 California hospitals about their workplace satisfaction. Reviews in California have revealed Torrance Memorial has one of the highest levels of satisfaction among its nurses. Reviewers cited friendly employees, high-quality care, and feeling valued and respected by management as the basis for the 4.5-star rating. Among nurses surveyed, 93% recommended the hospital as an employer. The full rankings of the Best Hospitals for Nurses in California are available to view at h p:// cles/best-hospitals-california. To see all of the Torrance Memorial reviews, visit the facility page on A Four-Star Patient Experience

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