Working World

January 2017

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January, 2017 l Working World l WorkingWorld.com 13 CAREER TRAINING you might feel about them. In fact, it's not necessary to respect someone to treat him or her with respect. Respecting someone is a matter of how you feel about that person and whether they have earned your respect. It's internal to you. Treating someone with respect, however, is external. It's about your behavior and, frankly, is a reflection of how you feel about yourself. People who have a high level of self-respect, tend to treat everything about them more respectfully. In your role as a provider of service to people, you may find yourself dealing with others whom you don't like or respect. You maintain your own dignity and self-respect when you treat all living things respectfully. IT BECOMES A WAY OF LIFE The interesting thing is that, when you begin to apply these principles in your interactions with end-users and customers, they start to become second nature. You will stop worrying about your differences from others and start enjoying your interactions. In the process, you will intuitively provide outstanding customer service or end-user support. By developing deep technical knowledge, living compassionately and with empathy, by listening, truly listening, to the people around you, and by treating all living things with dignity and respect, you will automatically become a customer service master which leads to IT career success. ABOUT THE AUTHOR Don R. Crawley, is an IT Customer Service Expert, speaker and author of The Compas- sionate Geek: How Engineers, IT Pros and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Cus- tomer Service. With more than four decades of experience in workplace technology and automation, he is dedicated to helping IT and other technical staff master the art of customer service and communication. For more information on Don, please visit www.DonCrawley.com. The Paralegal Training Program will prepare you for success in this growing career fi eld. You'll learn about the American legal system, how to conduct legal research and legal interviews, how to perform legal analyses, and more. Your training will prepare you to become a fi rst rate paralegal. Only $294/mo. PROFESSIONAL PARALEGAL ACADEMY Classes start very soon and seating is extremely limited. Please Call Today. This is a 'Premier Program' Change your life in only 11 Months! Monday/Wednesday nights & most Saturday mornings. CLASSES BEGINNING IN OCTOBER CALL TODAY 818-997-0967 REGISTER ONLINE 24/7 legalfi eldcareers.com You can NOW transfer credits towards an Associate's or Bachelor's Degree at selected colleges PARALEGAL TRAINING STUDIES SHOW THAT WITH THIS TYPE OF PROGRAM STUDENTS WILL EARN MORE THAN COLLEGE GRADS!

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