Issue link: https://digital.copcomm.com/i/636348
February 1 - February 22, 2016 17 Working World l WorkingWorld.com JOB OPPORTUNITIES problems—are the sales culture anchor. Knowing where to turn in the event of an issue arising means getting to the client quickly and correctly. When a company transfers customers to "the next person who can fix this" it creates a massive gap in effectiveness and efficiency, and can leave customers angry—which hurts business. When you foster a sales culture your employees realize their value is not merely tied to their title. They are people with a value proposition who can truly articulate what they do and know what others do as well. 5. A great sales culture builds a better company, better products and creates more satisfied clients. The people delivering customer service have a direct impact on the clients' desire to make referrals. When was the last time you received a positive referral because of a lapse in customer service? 6. It's all about the mindset. Building a sales culture and a customer service culture starts and ends with the core belief that this is about a mindset; not a book, guide or manual. It's not a flowchart. Delivering the right stuff means your staff has a mentality to do the best and right thing and not feel forced to do it. You can't make someone have the right mindset, but you can encourage, train and motivate people to use their best and bring the right attitude every day to the job. So you see that sales culture and customer service work hand in hand. Sales culture and customer service are not the byproducts of a spreadsheet that shows some details that need to be fixed reactively. The principles and building blocks of sales culture are alive and well in the workings of highly successful customer service departments. We are all in sales, and we are all in customer service because we all have a chance to make a client happy, more satisfied, and a strong referral source for future business. ABOUT THE AUTHOR Todd Cohen, CSP is an accomplished and sought after speaker, sales culture expert and author of Everyone's in Sales and Every- one's in Sales; STOP Apologizing. Todd's dynamic and motivation- al presentations are based on the foundation that regardless of career path or position, everyone is a salesperson. Since 1984, Todd has led sales teams to deliver more than $850 million in revenue for leading companies including Xerox and Thomson-Re- uters. For more information or to book Todd Cohen for your next meeting please visit www.ToddCohen.com. Telemarketers Full Time and Part Time Available Salary + Commission + Daily CASH Bonuses! Sign up Bonus! Call today for more details! Great Way to Make Lots of Money Fast! West LA/Culver City Location 310-645-8080 or 800-615-7737 Telemarketers Top Agents Earn Over $1,000 Per Week! Home Improvement Company looking for people with ANY telemarketing and canvassing experience. TELEMARKETING PRINTING SUPPLIES Closers and Openers Wanted • $600/$3000 wk.!$ • $ Daily Cash Bonus every order $ • 7 a.m.-1 p.m., Mon.-Fri.–Paid Training • Perfect for Musicians, Actors, etc. Located in Van Nuys CALL DAVE 844-650-9100 $ Highest Commission in City! $ $600/$3000 WK.!$