Issue link: https://digital.copcomm.com/i/573817
September 21 -October 12, 2015 13 Working World l WorkingWorld.com cogently express their thoughts. "I assume all team members have good intentions and want a positive outcome," Attong says. "Even though what I am hearing may be contrary to that assumption, I hold on to the thought so that I am able to fully understand what the member is saying before I react." When listening this way, the leader delays having a reaction and has time to assess the situation before responding. When the leader has emotionally detached from the situation, he can then ask questions to clarify the situation. • Norming: By this point, team members seem to embrace each other and there is a spirit of togetherness. Do not be fooled by this. This doesn't mean that your team has normed—that each team member makes decisions that advance the goals of the team. It means that the safe space concept has allowed them to see each other in a more neutral light and accept each other's strengths and weaknesses. While the space may act as an accelerator or catalyst for the team to norm, it is not magic. It does not mean that whatever problems existed within the team before have miraculously disappeared. The leader still needs to pay attention and check the team temperature. Regular team meetings and team building sessions should still be conducted. ABOUT THE AUTHOR Maxine Attong (www.MaxineAttong.com) has been leading small and large teams for the past two decades – both in organizational settings and in her private coaching and facilitation practice. She has helped organizations come to consensus, overcome the perils of ineffective leadership, redesign processes to suit changing environments, and manage the internal chaos inherent in strategy implementation. She has been trained as a Gestalt Organizational Development practitioner, a Certified Evidence-Based Coach, a Certified Professional Facilitator, a Certified Management Accountant and is a former Quality Manager. Attong is a graduate of the University of the West Indies, and divides her time between the Caribbean and the United States. Her latest book is "Lead Your Team to Win: Achieve Optimal Performance By Providing A Safe Space For Employees." CAREER TRAINING HEMODIALYSIS, INC. HEMODIALYSIS, INC. 710 W. Wilson Ave., Glendale Ca. 91203 TEL: (818) 500-8736 Download Application from www.Hemodialysis-inc.com Fax application and H6 DMV printout to (818) 500-9452 We cannot process emailed applications; please fax or mail only. NOW HIRING FOR THE FOLLOWING POSITIONS: A Medical Company RN CAPD RN CERTIFIED HEMODIALYSIS TECH UNIT SECRETARY Experience required with knowledge of Word and Excel WAREHOUSE WORKER Electrical and plumbing experience. Delivery experience a must.