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April 27 - May 18, 2015 21 Working World l WorkingWorld.com CAREER TRAINING someone to treat him or her with respect. Respecting someone is a matter of how you feel about that person and whether they have earned your respect. It's internal to you. Treating someone with respect, however, is external. It's about your behavior and, frankly, is a reflection of how you feel about yourself. People who have a high level of self-respect, tend to treat everything about them more respectfully. In your role as a provider of service to people, you may find yourself dealing with others whom you don't like or respect. You maintain your own dignity and self-respect when you treat all living things respectfully. IT BECOMES A WAY OF LIFE The interesting thing is that, when you begin to apply these principles in your interactions with end-users and customers, they start to become second nature. You will stop worrying about your differences from others and start enjoying your interactions. In the process, you will intuitively provide outstanding customer service or end-user support. By developing deep technical knowledge, living compassionately and with empathy, by listening, truly listening, to the people around you, and by treating all living things with dignity and respect, you will automatically become a customer service master which leads to IT career success. ABOUT THE AUTHOR Don R. Crawley, is an IT Customer Service Expert, speaker and author of The Compassionate Geek: How Engineers, IT Pros and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service. With more than four decades of experience in workplace technology and automation, he is dedicated to helping IT and other technical staff master the art of customer service and communication. For more information on Don, please visit www.DonCrawley.com classes start soon! call now 888.393.9105 chartercollege.edu 1 Offered through Charter College Anchorage as an online program. 2 Not all programs are approved for Federal Student Aid. For information about graduation rates, the median debt of students who completed the program, and other information, visit CharterCollege.edu CC 2019 - Working World Magazine April - Social Media Charter College Canyon Country 27125 Sierra Highway, Suite 329 the charter advantage • Financial aid available for those who qualify 2 • Instructors with experience in their field • Flexible curriculum • On-campus services, including student success coaching, IT support, library, loan management, career service assistance Business Paralegal Criminal Justice Hospitality Health Care Trades Information Technology fast-track ProGraMs at cHarter colleGe available in: Certificate in Marketing Through Digital and Social Media 1 Charter College's Certificate in Marketing Through Digital and Social Media program interlinks digital and social media theory and practice with traditional marketing principles and practices. Students learn how to approach new audiences within online communities and how companies can become more engaged with consumers and strengthen the relationship between customers, products, and services. SPeCIAlIze yOur SkIllS IN THe DIgITAl AND SOCIAl MeDIA FIelD. start Here. Program Highlights: • 10 month fast-track program • Business and marketing fundamentals • Social media and mobile marketing strategy • Search engine optimization

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