The People's Guide

36th Edition 2015

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47 The People's Guide 2015 How Do I Get Help on My Case? If you have trouble calling your worker, it may be because some district offices now use the Customer Service Line -866- 613-3777. You will need your case number or your client ID number for them to look up your case. The Client ID# is located on any Medi-Cal notice of action in the upper right hand corner of the notice (the last line of information after your name, case number, etc. In some cases, the customer service representative may be able to look up your case info with your name and date of birth. To look up your case online you will need the Client ID # and a PIN number. You should have received a PIN number on a separate notice. Online, you will have updated information on the status of your case. You can also call 211 and they can give you the DPSS Customer Service Line or Help Line numbers. Central Help Line / Customer Service Line Health and Nutrition Hotline/Customer Service Line 1-877-597-4777 for all of LA County They will help you with things like: • General information on Medi-Cal • Direct number of worker • Case number (if caller is on the case) • Card number (if caller is on the case) • If caller has moved and needs to get Medi-Cal in another state, city or county – they can tell you if you have an active case in LA Medi-Cal CUSTOMER SERVICE LINE – (866)613-3777 for specific district offices Look at page 70- DPSS offices using the Customer Service Line. A representative from Customer service can access your case instead of calling the workers directly. They will help you with small changes and issues like: • Report change of address • Telephone number changed • Send replacement benefits cards • Change in income (making more or less) • Need to contact or schedule an appoint- ment with worker You will need your client ID #, case no. or they might look you up with your name and birthdate if you don't know other information. information. Where Can I Apply? You can apply at county offices on page 66 and/or at any of the following First 5-funded agencies. Lancaster, Northern LA, Palmdale: Tarzana Treatment Center 661-726-2630 Burbank, Glendale, San Fernando Valley, Santa Clarita, Northridge: Asian Pacific Health Care Venture 323-644-3880 (Also East LA/Metro LA) Tarzana Treatment Center 818-342-5897 Child and Family Guidance Center 818-882-3147 Northeast Valley Health Corp. 800-696 -3842 Valley Community Clinic 818-763-8836 El Monte, Monrovia, San Gabriel Valley, Pomona: Citrus Valley Health Partners 626-851-2748 East LA, Metro LA: California Hospital Medical Center 213-742-5537 Chinatown Service Center 213-808-1700 KHEIR 213-637-1080 West Side: Venice Family Clinic 310-664-7509 South LA: California Hospital Medical Center 213-742-5537 Community Health Councils (Also East LA/ Metro LA) 323-295-5500 Southeast LA County: AltaMed Health Services Corporation 877-462-2582 South Asian Network 562-403-0488 Human Services Association 562-806-5400 St. Francis Medical Center 800-603-9355 Carson, Hawthorne, Inglewood, Lawndale, Lomita: Crystal Stairs 323-299-9295 Long Beach: Dept. of Health 562-570-7979 Pasadena, Altadena, Sierra Madre: Pasadena Public Health Department 626- 744-6086 Health Consumer Center of Los Angeles 800-896-3202 LAUSD – CHAMP Helpline 866-742-2273 Countywide Assistance: Health Consumer Center 800-896-3202 MCH Access (Training and Troubleshooting, enrollment for East LA, South LA) 213-749-4261 Go Online to Find Help Near You: www.chigla.org

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