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The People's Guide 2013-2014 56 LOW COST PHONE SERVICE California LifeLine is a state program that provides basic home phone service at a discount to eligible households. To apply for California LifeLine you must call your home phone company and state you qualify for the program via Method 1 Program-Based OR Method 2 Income- Based. 1) Program-Based: You can qualify for California LifeLine if you or another person in your household is enrolled in any one of the following public-assistance programs: • Medicaid/Medi-Cal • Low Income Home Energy Assistance Program (LIHEAP) • Supplemental Security Income (SSI) • Federal Public Housing Assistance or Section 8 • CalFresh, Food Stamps or Supplemental Nutrition Assistance Program (SNAP) • Women, Infants and Children Program (WIC) • Healthy Families Category A • National School Lunch Program (NSL) • Temporary Assistance for Needy Fami- lies (TANF) 1. CalWORKs 2. Welfare-to-Work (WTW) 3. (GAIN) • Tribal TANF • Bureau of Indian Affairs General As- sistance • Head Start Income Eligible (Tribal Only) Housing 2) Income-Based You can qualify for California LifeLine if your total household income is at or less than these income maximums: Household Size Annual I ncome 1-2 members $24,000 3 $28,200 4 $34,000 Each additional Add $5,800 Effective from 06/01/09 to 05/31/12 California LifeLine Call Center Contact the LifeLine Call Center for general information about the California LifeLine program. Call Center's hours of operation are from 8 a.m. to 7 p.m. (Pacific Time) Monday through Friday. English 1-866-272-0349 Spanish 1-866-272-0350 TTY 1-866-272-0358 IF YOU ARE HOMELESS Unfortunately, if you are homeless in Los Angeles, there is no guarantee of housing or shelter, and the existing shelters are often full. The LA County Housing Resource Center can assist residents in locating housing resources for affordable, special needs, and emergency housing. To access their rental listings and assistance visit www.housing.lacounty.gov or call (877) 428-8844. We list the resources below as a guide to trying to get help. 1. The Family Solutions System (FSS) The Family Solutions System is a new system of service delivery in Los Angeles County, developed to improve and expedite the delivery of housing and other supportive services to homeless families in Los Angeles County. When an FSC receives a referral Housing This chapter includes information on homeless shelters; low rent housing; renters and homeowners assistance; renter's rights; and utility bill assistance. family, they assess the family's needs and help them connect to the appropriate service providers in their region. FSS provides coordination and access to appropriate resources, including. • Housing • employment, • childcare • and education; • as well as financial assistance for rapid rehousing, including a security deposit for an apartment; partial rent for three months or a motel voucher and utili- ties, etc. Families seeking assistance can contact FSS by calling: 211 LA County (2-1-1). Families can also be referred directly to regional centers by a homeless shelter or other service provider. (See page 57) 2. Shelters In the Hospital: It is illegal for the hospital to drop you off in the street after your treatment if you are homeless. The hospital discharge staff must work with you to find a safe place to go. Ask to speak to a social worker prior to your discharge. Families: If you are homeless or at risk of becoming homeless and receive or qualify for CalWORKs, you may be able to receive Homeless Assistance Money, money to help prevent eviction, or help with your rent. CalWORKs also offers a 12 month Rental Subsidy for CalWORKs and non-CalWORKs families. See CalWORKs section of the Guide for more information (pg.13). Singles: If you are applying for General Re- lief, you can get emergency shelter vouchers or eviction prevention money. See General Relief section of the Guide for more informa- tion (pg. 27). Emergency Shelter: There are over 300 pri- vately run agencies in Los Angeles offering shelter, so we cannot list them all here. The following numbers and website are helpful: • Year Round and Winter Shelters : (800) 548-6047 for shelter locations and pick-up points. These shelters are usually operated by the City and county of Los Angeles from the beginning of November until the end of March. Some of the shelters now operate all year long. • InfoLine: Call (211) or (800) 339-6993