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•pg_3-12__BMT_pg3-58 1/8/14 6:19 PM Page 3 CONTENTS BLACK MEETINGS & TOURISM VOLUME 20, ISSUE 11, NOVEMBER/DECEMBER 2013 COVER STORY 54 40 The Northeast is the most economically developed and culturally diverse region of the country, and is home to over half of all African-Americans. As the cradle of this nation's humble beginnings, the Northeast, with its history and economic vitality is the destination of choice for travelers across the globe. African-American Guide to Meetings, Incentives & Traveling in the Northeast reports on what the region has to offer business and leisure travelers. By Gloria M. Herbert By Michael Bennett 53 FEATURES 22 As we do each year, we put several questions to some of the top CVB heads in the industry in an effort to share their knowledge with those seeking solutions to the daunting challenges faced by many destination reps and planners. CVB Heads Report shares their responses. By Gloria M. Herbert 28 There once was a time when convention centers were nothing more than huge boxes with concrete floors and cinder block walls that were used solely for mega trade shows and conventions. Today's Convention Centers Are Not Only Ideal For Large Trade Shows, But Small Meetings Too tells a different story as convention centers compete with hotels for more intimate gatherings. By Solomon J. Herbert 36 IT&CMA and CTW Asia Pacific just celebrated its first decade of successful conferences in Bangkok, and for good reason – both buyers and exhibitors love Bangkok. Thailand, The Land Of Smiles: One Visit And You'll Be Smiling Too tells the whole story. By Matt Thomas 38 It is believed that sales managers play an important role when it comes to sales outcomes of a certain company. This is the reason why these managers should have the right skill and knowledge when it comes to doing their job effectively. Components of an Effective Sales Manager Training Program shows you exactly how to do just that. By Velton W. Showell III As we begin our year long celebration of our 20th Anniversary, Black Meetings & tourism will again review the progress and success of those African-Americans who continue to make significant strides in our industry. Most Influential African-Americans in the Meetings/Tourism Industry is our opportunity to acknowledge the hard work, dedication and contributions of our brothers and sisters who have managed to perform at the highest professional levels despite the challenging economic times we have all faced in recent years. 66 United Airlines Targets Meeting Market With Discount Rates explores efforts air carrier is making to partner with conference and convention planners. Vacationing With a Purpose looks at ways you can experience fun while on vacation while at the same time growing in your personal and professional development. By Marlon Smith 4 5 6 8 10 12 13 14 15 19 64 65 68 70 71 DEPARTMENTS Publisher's Message Calendar of Events Newsmakers In The News Hotel Happenings Speaking of People Communication Connection Museum Notes Meeting the Needs of Your Meeting Site Review – Disneyland Caribbean Corner Travel Data Property Profile – Sheraton Gateway LAX Cruise News From Motherland AREA GUIDES 72 Wisconsin 74 Chattanooga 76 Trinidad & Tobago 77 Virginia 80 Oklahoma City Baxter State Park in autumn, Maine cuphoto Photo Credit: cuphoto B M & T ••• November/December 2013 ••• www.blackmeetingsandtourism.com 3