Issue link: https://digital.copcomm.com/i/1541144
B M & T ••• November/December 2025 ••• www.blackmeetingsandtourism.com 25 W hen attendees arrive at a luxury hotel for a conference in Washington, DC, they expect perfection: crisp white sheets, plush towels, and spotless table linens. What they don't see is Metro Laundry Service, the dedicated team working behind the scenes to exceed those expectations. Founded in 2002, Metro Laundry Service is the only wholly family-owned Certified Minority Business Enterprise (MBE) commercial laundry in the DC metro area specializing in hotel needs. In an industry where reliability and trust are everything, this distinction matters. From day one, Metro Laundry's leadership has under- stood that in hospitality, there are no second chances. "Our clients don't need to think about linens—that's our job," says COO Steven Young. "When a hotel partner calls us, they're not just outsourcing laundry. They're trusting us with their reputation, and we've built our business on never taking that lightly." This unwavering commitment to relia- bility has earned the company an ironclad reputation among major regional hotel management companies—a promise unbroken for over two decades. With more than 120 employees, Metro Laundry Service's competitive edge lies in both reputation and innovation. The company employs advanced stain identification and removal systems, coupled with RFID tracking that monitors every piece of linen throughout its lifecycle. Whether it's a ballroom banquet for 500 attendees or spa robes for a well- ness retreat, every item meets luxury standards. For meeting planners and event professionals, these behind-the-scenes logistics matter immensely. Metro Laundry Service's 24/7 customer support means last-minute additions or rush orders don't derail events. The compre- hensive service portfolio covers hotel linens, food and bev- erage textiles, and spa amenities—everything that touches a guest. Metro Laundry's family-owned structure creates direct accountability that corporate chains often lack. Leadership's hands-on approach means decisions are made quickly, problems are solved immediately, and relationships are gen- uine. This commitment extends beyond client service to community impact. The company holds MBE status through the Capital Region Minority Supplier Development Council, MDOT MBE certification, and designations as a DBE located in an Opportunity Zone and Hub-Zone. As a member of the Hotel Association of Washington, D.C., Maryland Hotel Lodging Association, and the Textile Rental Service Association, Metro Laundry Service stays connected to industry standards and innovations. In an industry where the smallest details create lasting impressions, Metro Laundry Service exemplifies how Black- owned businesses are elevating hospitality standards through strong leadership and unwavering reliability. Their philosophy is simple yet powerful: be the partner that hotels never have to worry about. For over 20 years, that's exactly what they've delivered. METRO LAUNDRY SERVICE Metro Laundry Service is the only wholly family-owned Certified Minority Business Enterprise commercial laundry provider in the Washington, DC metro area specializing in luxury hotels. Founded in 2002, the company serves major hotel brands with 24/7 support, advanced RFID tracking, and state-of-the-art stain removal systems. For more infor- mation, visit www.metrolaundryservice.biz. THE INVISIBLE THREAD: HOW METRO LAUNDRY SERVICE POWERS DC'S LUXURY HOTEL EXPERIENCE The Family-Owned MBE Ensures Every Meeting and Event Begins With Pristine Linens Steven Young, President, Metro Laundry Service with Prince George's County Executive Aisha Braveboy Steven Young and his wife Alicia Young, Jolette Young and her husband Bernard Young, Founder and Chairman of Metro Laundry Service Steven Young and Ann McNeil, Chair and Founder of the National Association of Black Women in Construction