Issue link: http://digital.copcomm.com/i/431369
The People's Guide 2015 56 The rates are generally available for families and individuals with annual incomes below the following levels: Members Annual in Household Income 1-2 $ 31,800 3 $ 37,400 4 $ 45,100 5 $ 52,800 6 $ 60,500 Each add'l add $ 7,700 Lifeline Discount Program applies a discount to the energy bills of income- qualified customers who are 62 years of age or older, or permanently disabled and can provide proof of disability. For ques- tions call (213) 481-5411 Life Support Device Discount: Discounts on water and electric service are offered to customers who provide satisfactory proof that a member of the household regularly requires the use of an essential life-support device. Physician Certified Allowance Discount: Discounts on water and electric bills are available to customers who provide verifi- cation by a state-licensed physician that a fulltime member of the household is being treated for certain life threatening illnesses. or has a compromised immune system and needs an additional heating and/or cooling allowance Call 1-800-DIAL DWP (342-5397). Customers with a Teletype device hookup (TTY) may call LADWP at 1-800-HEAR- DWP (or 1-800-432-7397) to receive as- sistance regarding water or electric service. For a listing of other agencies that provide information and referral services to cus- tomers in need, contact 211 LA County (previously Info Line) at 1-800-339-6993. 5. Refrigerator Exchange Program The LA Department of Water and Power offers certain customers the opportunity to replace their old, inefficient refrigerators with a new energy saving model. • The customer must be a current partici- pant in the LADWP residential Low Income Discount Rate • The customer's refrigerator must be at least 10 years old and be at least 14.0 cubic feet in volume. • The outlet to which the refrigerator is connected must be grounded (3-prong) • The customer must be willing to give up (exchange) their old refrigerator to be environmentally recycled Call the Appliance Recycling Centers of America (ARCA) at (800) 722-9340 to set up an inspection appointment. A rep- resentative will contact you to schedule an appointment to verify that your refrigerator outlet is properly grounded. If it is not properly grounded, you will be given time to correct the situation in order to qualify for the energy efficient refrigerator. Can I Get Phone Help if I'm Disabled? The California Telephone Access Program provides special equipment you can get if you are hard of hearing or have another disability that makes it difficult for you to use a telephone. Call English TTY line (800) 806-4474 or Voice: (800) 806-1191 Utilities Can I Get Low Cost Phone Service? California LifeLine is a state program that provides basic home phone service at a discount to eligible households. To apply for California LifeLine you must call your home phone company and state you qualify for the program via Method 1 Program-Based OR Method 2 Income- Based. 1. Program-Based: You can qualify for California LifeLine if you or another person in your household is enrolled in any one of the following public- assistance programs:Medi-Cal, Low Income Home Energy Assistance Program (LIHEAP) SSI, Federal Public Housing Assistance or Section 8, CalFresh, WIC, National School Lunch Program (NSL), CalWORKs Tribal TANF, Bureau of Indian Affairs, General Relief or Head Start Income Eli- gible (Tribal Only) . 2. Income-Based You can qualify for California LifeLine if your total household income is at or less than these income maximums: Household Size Annual I ncome 1-2 members $24,000 3 $28,200 4 $34,000 Each additional Add $5,800 Effective from 06/01/09 to 05/31/12 California LifeLine Call Center Contact the LifeLine Call Center for general information about the California LifeLine program. Call Center's hours of operation are from 8 a.m. to 7 p.m. (Pacific Time) Monday through Friday. English 1-866-272-0349 Spanish 1-866-272-0350 TTY 1-866-272-0358 You can get much more information includ- ing how to get a low cost cell phone at: www.californialifeline.com